This guys spoiled my car. My car came in driving and when i picked it, it could only drive a few blocks....brought it in for a tune up . They put Chinese parts .....they charge higher than the dealer and i think their mechanics messed with my car hoping i will allow them do further work. Old mechanic tricks....stay away and go to your car dealer
Roger, I am sincerely sorry to hear about what happened to your vehicle. However, from the time we first spoke on the phone you made me aware that you had timing chain faults coming from your engine's computer and the Mercedes Benz dealer diagnosed it for you. Per our conversation the Mercedes dealer told you that you needed to replace the timing chains, spark plugs, and ignition coils. You declined having us diagnose the car any further because the dealership had already diagnosed it for you. That was your decision, and I can't blame you for trying to save some money. When you dropped the vehicle off with us the engine was making noise from the timing chains. This condition lined up with our conversation earlier when you had outlined the timing chain issue. We proceeded to install the spark plugs and ignition coils that you had requested and authorized. Both the spark plugs and ignition coils are BOSCH products, not what you are accusing us of installing. I understand your frustration due to having your timing chains fail while driving the vehicle. However, you were told by both by German Auto and the Mercedes Benz dealership your vehicle's timing chains were failing. Your vehicle's engine failure has nothing to do with the ignition parts that were installed on the vehicle. Those parts only responsibility is to provide spark to the vehicle's engine. They have nothing to do with the timing chains. German Auto's service advisor took the time to speak with you about the noise and write up a disclaimer on your estimate/invoice before completing the requested repairs. The disclaimer stated the following: GERMAN AUTO SPECIALISTS ASSUMES NO RESPONSIBILITY AND CANNOT BE HELD LIABLE FOR ENGINE FAILURE. ROGER NJIKE HAS REQUESTED THE SPARK PLUGS AND IGNITION COILS BE REPLACED ON HIS ENGINE. HE IS AWARE THE ENGINE NEEDS TO HAVE THE TIMING CHAINS REPLACED. THE ENGINE IS MAKING A LOUD AUDIBLE NOISE DUE TO THE FAILING TIMING CHAINS. THE ENGINE WILL FAIL DUE TO THE TIMING CHAINS. OWNER HAS BEEN MADE AWARE AND WOULD LIKE TO PROCEED WITH THE SPARK PLUGS AND IGNITION COILS ANYWAY. I want you to know that we are here to assist you in anyway possible. You are welcome to give us a call to discuss this issue further. I am hopeful that we can come up with a resolution that ensures both parties are satisfied. -Nick (owner of German Auto Specialists)
- German Auto Specialists Inc.