I had my 2017 VW JETTA here today for: gas change, inspection, and check engine light problem that occurred immediately after someone helped me but failed to replace the cap! By the time I returned 3 miles home, the check engine light immediately lit! I had a similar gas cap problem, and my now retired mechanic simply corrected the light and alerted me to the gas cap " exposed to air problem". I was told that my inspection was done but I cdnt get the sticker until a rear end exterior repair. Alex said he wdnt charge for the inspection until my car was repaired. That was kind, but..I went into shock when told I owed $680?? for: 1. an Oil Change of $400 (much more than paid in prior years) and a supposed $200 diagnosis of the " check engine light" which he said: " was not on anymore", and that there was " nothing wrong? " Imagine my horror as I drove home in heavy traffic, to see the steady light ( the steady light is usually a minor problem, contrary to a blinking light.) All my prior mechanics corrected a " check engine light" caused by a gas cap problem, as a " complimentary service! The one time....I was asked to " research the problem myself" in the car manual, I asked them to check the easiest fix, and they completed the repair with a $40 part for under $200! When I called German Auto, upset about the problem, I was told he would call me back today, but never did. *I was not given any apology! After I realized they failed to diagnose OR fix the problem, I texted and left a phone message that I would return tomorrow for a " refund " between the "$200 check paid today, and the under $200 inspection cost that was done, but no sticker pending an exterior repair. I believe that is fair as I was charged for services not rendered, & then told it was fixed..with the light STILL ON! I couldn't return to discuss this because: I was blocking the exit to their extremely tiny lot, that has no driveway or entrance, nor parking area.(* BOTH my male drivers started shouting at the tiny lot, and sign, with no way to safely pull into) It is located only about 5 buildings below a light at the top of the hill above it. It was especially hard being driven to pick up my car (when traffic was heavy in prior construction zone), and my friend was upset that we were not able to pull in, as someone going into the lot, had stopped with a friend, with 2 cars parked diagonally blocking the entire right lane and front entrance! I had to be dropped off at the next business, and limp uphill with my cane, to the office at the back of the lot. (When I went outside where I was told they would bring out my car, it was parked sideways only 2 feet from adjoining cars. I'm a good driver..but it was too close, & the employee kindly repositioned the car to face the street directly.) * Originally, I came there for service familiar with VW's but cheaper than a dealer. However, given the huge price increase, and a prior review that specifically criticizes their ability to fix a " check engine light problem ", I intend to apply my partial refund to correct this at a dealership. At least Dealerships have Sales and Coupons for Oil Changes and Repair work.. usually $50-$100 off. German Auto's $10 website coupon was negligible. Afterwards. I realized it was foolish to return there for a repair not done after having my car for a day, and then lied to about there being nothing wrong..with the orange check engine light showing? I felt cheated. I am a very loyal customer when treated fairly at reasonable prices. My used 2017 VW JETTA is being charged prices more compatible with luxury foreign cars with incomes to match. I should mention however, that Alex very kindly contacted their Collision expert for an estimate for the repair! It appeared to my experienced eye: the service shop is overextended, understaffed, too small for their work, or the safe parking of customers.(I'm a former labor attorney negotiator for car Dealerships!) Comebacks are bad for business, employees, & the customers!)